Terms of service

Last updated: 1st January 2026

Welcome to EcoMagic (“we”, “us”, “our”). By accessing or using our website (ecomagic.sg) and purchasing from us, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our site.

If you do not agree to these terms, please do not use our website or services.

1. GENERAL CONDITIONS
EcoMagic reserves the right to refuse service to anyone for any reason at any time.

You agree not to use our products or services for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction.

2. ACCURACY OF INFORMATION
We strive to ensure all information on our website is accurate, complete, and up to date. However, EcoMagic does not guarantee that product descriptions, pricing, availability, or other content will always be error-free.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3. PRICING & PAYMENT
All prices shown on EcoMagic are in Singapore Dollars (SGD) unless stated otherwise.

We reserve the right to change pricing at any time without notice.

Payment must be made in full before orders are processed and shipped.

4. ORDER ACCEPTANCE & CANCELLATIONS
All orders placed through our website are subject to acceptance and availability.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

  • product unavailability

  • pricing or listing errors

  • suspected fraud or unauthorized transactions

  • incorrect customer information

If an order is cancelled after payment is received, a refund will be issued accordingly.

5. SHIPPING & DELIVERY
Delivery timelines provided are estimates and may vary due to courier delays, weather conditions, or peak periods.

EcoMagic is not liable for delays caused by third-party courier services.

Customers are responsible for providing accurate delivery information. Additional re-delivery costs may apply for failed deliveries due to incorrect address details or unavailability of recipient.

6. RETURNS & REFUNDS
Returns and refunds are governed by our Return & Refund Policy stated on our website.

Due to hygiene and safety reasons, opened or used items are generally not eligible for return or refund unless the issue is caused by a defect or error on our part.

7. PRODUCT USE & SAFETY
Customers are responsible for reading product labels, instructions, and safety precautions before use.

EcoMagic is not responsible for:

  • improper use of products

  • misuse or negligence

  • allergic reactions or sensitivities

  • damage resulting from failure to follow usage instructions

If you have sensitive skin, allergies, or specific medical concerns, please consult a professional before using any product.

8. INTELLECTUAL PROPERTY
All content on this website, including but not limited to logos, trademarks, images, text, designs, and product descriptions, belongs to EcoMagic and may not be copied, reproduced, distributed, or used without written permission.

9. THIRD-PARTY SERVICES & LINKS
Our website may contain links to third-party websites or services. EcoMagic is not responsible for the content, accuracy, or practices of third parties.

Any third-party tools or services used for payment processing and delivery are subject to their own terms and policies.

10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, EcoMagic shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website or purchase/use of our products.

11. CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms of Service at any time.

Changes will take effect immediately upon being posted on the website. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

12. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of Singapore.

13. CONTACT INFORMATION
For any questions regarding these Terms of Service, please contact:

EcoMagic
Address: 3 Tuas Avenue 11, Singapore 639069