Shipping policy

Last updated: 1st January 2026

Thank you for shopping with EcoMagic. We aim to deliver your orders quickly and safely, so you can enjoy clean results with peace of mind.

1. DELIVERY COVERAGE
We currently deliver to Singapore addresses only.

For overseas shipping or export enquiries, please contact us at:
(+65) 8606 4088 (Tel / WhatsApp)

2. PROCESSING TIME
Orders are typically processed within 1–2 working days (Monday to Friday, excluding public holidays).

Please note:

  • Processing time refers to order preparation before dispatch

  • During peak periods (promotions, festive seasons), processing may take slightly longer

3. ESTIMATED DELIVERY TIME
Once dispatched, estimated delivery time is:

  • Standard delivery: 2–4 working days

  • Peak periods: 3–7 working days (may vary)

Delivery time may be affected by courier delays, weather conditions, or high order volumes.

4. SHIPPING FEES
Shipping fees (if applicable) will be shown at checkout.

Free delivery may be available for selected promotions or minimum order value, as displayed on the website.

5. DELIVERY ATTEMPTS
Our courier partners will attempt delivery to the address provided at checkout.

If delivery is unsuccessful due to reasons such as:

  • wrong / incomplete address

  • recipient unavailable

  • no access to premises

A re-delivery fee may apply.

6. ORDER TRACKING
If tracking is available, it will be provided via email or SMS once your order has been dispatched.

7. INCORRECT ADDRESS / CUSTOMER ERRORS
Please ensure your shipping details are correct before confirming payment.

EcoMagic will not be responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.

If you need to change your address after ordering, please contact us immediately. We will do our best to assist, subject to the order dispatch status.

8. DAMAGED OR MISSING ITEMS
We take great care in packing every order. If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of receiving the parcel with:

  • Your order number

  • Photos of the parcel and affected item(s)

We will review the case and arrange a replacement or solution where applicable.

9. CONTACT US
EcoMagic
Address: 3 Tuas Avenue 11, Singapore 639069
Tel / WhatsApp: (+65) 8606 4088